AHF Account Policies and Information
Thank you for choosing American Homestead Furniture for your business needs. American Homestead Furniture sells products for the purpose of resale only, and as such, we reserve the right to open accounts that will operate within the good faith concept American Homestead Furniture has established. We are here to serve and assist you in helping you grow your business.
Upon receiving the required information, and acknowledging terms and conditions, you will be granted access to tour the website. Once the final account set up has been completed, you will receive log in credentials and be able to make purchases.
ACCOUNT POLICIES
Documentation needed:
- APPLY FOR MEMBERSHIP initial set up Form
- A Government Issued Sales Tax ID
- Account Policy Acknowledgement
The following additional documentation may also be required, based on individual state requirements: - A copy of your State issued Resale Certificate (for every state you want to ship to)
To be an AHF Reseller, Resellers must:
- Adhere to all AHF policies with regards to conducting business and as a AHF Reseller.
- Have a minimum opening order of $2,000.00
- In order to remain active, an account must purchase a minimum of one time within a 90-day period.
- A minimum sales volume will be required to maintain your rebate level. Contact your Sales Representative if you are unsure.
- Floor sample products should remain in good repair, be well merchandised and clean. American
Homestead Furniture reserves the right to revoke your wholesale membership if furniture on retail sales floor does not meet acceptable standards.
METHODS OF PAYMENT
Credit
We accept Visa, Mastercard, Discover, and Amex. A 3% credit card processing fee will be applied to all credit card purchases.
30-day credit terms available. Contact your AHF Sales Rep for more information.
Cash/Check
We accept bank check, money order, wire transfer, direct deposit, and ACH payments.
Should you choose to pay by company check, all check information must match the business name and address on your account. Checks will be verified by AHF before orders are shipped.
Note: We are not able to return cash in any instance. If your check amount is greater than the order amount, the difference will be posted direct to your AHF account for future use. We do not accept personal checks.
Wire Transfer/ACH/Direct Deposit
You may use wire transfer, ACH or direct deposit (cash only) to pay for your orders. You may obtain the necessary routing information by contacting your AHF Sales Representative or by contacting orders@americanhomesteadfurniture.com. Your order number and account number must accompany the transfer, and in order to expedite the shipping process, a copy of the direct deposit or wire transfer receipt needs to be sent to orders@americanhomesteadfurniture.com.
Returned and NSF Checks
All returned checks are subject to a $45.00 fee. Your account will be placed on hold until the returned check is paid either by cash, money order, bank check, wire transfer or credit/debit card.
After receiving an NSF check, your account may be placed indefinitely on a prepaid only basis wherein orders will have to be paid for either by cash, money order, bank check, wire transfer, direct deposit (cash only) or credit/debit card.
If a check is returned in error by your bank, a letter from your bank is required before we will once again honor your checks.
Collection Costs
Applicant agrees to pay any collection costs incurred to collect the account balance, including court costs, collection fees and attorney’s fees of not less than 33% of the unpaid principal and interest.
Hours of Operation
Member Experience is available Monday through Friday from 10:00 A.M. to 6:00 P.M. (PST) Warehouse hours are 8:00 A.M. to 4:00 P.M. (PST) Monday – Saturday.
PRICING
Our price book consists of FOB, Truckload and LTL pricing. You are welcome to decide which buying format you would like to use. We will almost always recommend mixed container (FOB) buying as it is the most cost effective for you.
CUSTOMER SERVICE
Our Member Experience Team is available to assist you with any questions you may have. Please see the attached AHF Directory for a list of contacts.
RESTOCKING FEES
A 25% restocking fee may apply to the following:
- Returned Merchandise of All Types
- Will-call orders not picked up in the designated time frame, on a case by case basis
DAMAGES/RETURNS/EXCHANGES
AHF may accept claims for damaged merchandise or missing parts within one year of the invoice date. Claims can be submitted on AHF website using the Merchandise Claim Form. If you have not obtained prior approval for a return, AHF has the right to refuse the merchandise and send it back with your driver, or refuse delivery with an outside freight company.
We reserve the option of repairing or replacing any part(s) found to be defective in workmanship for up to one year from the invoice date.
All parts/replacements larger than small parcel, will ship with your next order.
Only the reseller who purchased the merchandise from AHF is authorized to make the return.
If parts are not available, a discount or full credit for the purchase price will be given. Any manufacturer defective items or damaged items must be inspected solely by AHF, either in person or by photograph, and deemed a manufacturer defect or damaged item prior to any parts or credit being issued. Please check with your AHF Sales Rep for additional details.
The following examples are not manufacturer’s defects:
- Colors that vary from the catalog or website photo due to photography and printing tolerances.
- Foam will soften slightly.
- Sizes are stated in US standard measurements. The actual sizes are manufactured using the metric system, and therefore sizes may slightly vary.
- Damage obtained in transit by a driver or outside freight company.
Please note that there are no returns or refunds on any special-order items.
PACKAGING/HANDLING/SHIPPING
All products from AHF are packaged to reduce any potential damage that may occur during shipping and handling. However, the original packaging of most AHF products does not meet the shipping standards for small parcel delivery services.
We do not recommend using these shipping services and other similar companies who are not familiar with handling furniture. If you choose to utilize such services, the dealer assumes responsibility to ensure that the packaging meets the shipping standards set by the carrier, and that each product is repacked before it is shipped. Any damage to merchandise incurred through these services will not be accepted for a parts request, refund or credit.
Merchandise shipped with an outside freight company must be inspected prior to signing the delivery receipt. If an item appears to have damage, or if the skids are not wrapped, banded and standing up on the skid, you are required to notate this on the delivery receipt prior to receiving the goods into your store. If a delivery receipt is not notated, AHF will be unable to assist you with a freight claim and will not be responsible for damages.
PICK-UP/DELIVERY OPTIONS AHF
offers a variety of pick-up and delivery options in order to offer the best solutions to our Members. These methods include:
- Will call pick-up
- LTL and Third-Party Carriers
- Container Direct
- Our own truckloads upon request
Shipping orders will only be processed to approved business ship-to locations. Please double check your invoices for accuracy, including ship to location. AHF will not be responsible for any additional cost incurred if you fail to confirm you invoice prior to shipment.
AHF must be made aware of your receiving days, receiving hours, and of any delivery requirements that you may have, such as a call ahead, appointment requirements and/or if a lift gate is required upon releasing orders for shipment. Members are responsible for additional services that are performed by an LTL or Third-Party Carrier. Any such charges received from the freight company that were not accounted for prior to shipment will be billed directly to your AHF account.
COPYRIGHT POLICY
We encourage Members to utilize any photo assets, sales support materials, social media and viral video content found on the AHF website.
AHF Directory
| Member Experience | memberexperience@americanhomesteadfurniture.com | (509) 943-8554 |
| Warehouse; will call, parts | parts@americanhomesteadfurniture.com | (509) 986-5554 |
| Order Updates | orders@americanhomesteadfurniture.com | (509) 953-8554 |
| General Information | info@americanhomesteadfurniture.com | (509) 953-8554 |