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Frequently Asked Questions

General Information

How can I contact American Homestead Furniture?

You may contact Member Experience at (855) 305 4289. Someone is available to speak with you Monday – Friday from 10 am – 6 pm (PST). You may also e mail at For general inquiries, email and someone will connect with you promptly.

How do I open an account?

You can apply Online, or You can click here to fill out the form, and follow the instructions to open an account.

Is there an order minimum?

There is a $2,000 minimum opening order.

Can anyone shop from this website?

American Homestead Furniture does not sell direct to retail customers. Instead we operate through a dedicated network of retail partners, enabling the consumer to work with a reputable, local furniture retailer able to deliver the best value and service.

Does American Homestead Furniture show at market events?

Yes. We do attend and participate in Las Vegas and High Point Markets and various buying group events. See AHF homepage, social media, and emails for ongoing up to the minute information. You may also email your rep or click here to check for available appointment times.

Where is American Homestead Furniture located?

Our corporate office located at 389 W 1830 S #300 Salt Lake City, UT 84115 and our 100K SF warehouse is located at 11016 E Montgomery Drive Spokane Valley, WA 99206

Do I have to work with a Representitive to order American Homestead Furniture?

No. While our Reps are helpful, and we encourage you to work with them as a resource in creating strategic buying plans, you are welcome to order directly from our website.

Shipping & Receiving

How do you ship?

We ship LTL, full or partial truckloads, or by direct containers from overseas (FOB), depending on the customer’s needs. We also service will calls at our Spokane Valley, WA warehouse.

Is FOB for me?

Yes! Anyone can take advantage of our capacity and buy like the Big Guys. We are able to offer completely mixed containers directly to your door. This is the most efficient way to stock your showroom. If you would like to learn more about how we can elevate your margin, contact us here.

How do I know how much shipping will be?

Freight is calculated based on the current rate for whichever purchase tier you have chosen (FOB/truckload/LTL). Once an order has been completed on the website, a freight quote will be sent to you within 24-48 hours for approval prior to shipping. Members are also welcome to use their own carriers.

How long does it take to ship an item?

In Stock Product: Order processing is approximately 2-3 business days (operating hours Monday through Friday) for orders shipping with a freight carrier. Please then allow an additional 3-7 business days for transit time.

Where do I pick up my will-call order?

Our warehouse is open regularly for your convenience. Please provide at least 12 working hours for your order to process and for our warehouse to prepare for your arrival. Our warehouse is NOT open to the public.

How are our products packaged?

We use layers of plastic sleeves, bubble wrap, foam sheets, styrofoam, paper, and corrugated cardboard boxes to protect our items. Our products are meticulously packaged as a result you can rest assured your product will arrive in tact.

I received my pallet shipment with visibly damaged boxes, what should I do?

Do not allow the driver to leave. Prior to signing for the merchandise, note all damage that you can see on the pallet, (ie: tears in the box, punctures in the box, boxes with crushed corners) and write all visible damages directly on the bill of lading that you need to sign to accept the merchandise. If the damages are unnacceptable please deny the shipment and we will send you a replacement. Failure to do so may affect our ability to claim shipping damage due to rough or careless handling by the shipping company.

Is assembly required?

Generally, no. However there are a few promotional pieces that require some setup. With the exception of screwing on legs, 95% of our catalog comes fully assembled. One of the many great benefits of a solid hardwood frame lineup!

How do I order parts?

Communicate with your Representitive, or send a detailed e-mail to

What is your return/refund/exchange policy?

You may return anything within 3 months of purchase for an exchange as long as the product is in original condition.

What is the warranty on your products?

1 year limited warranty covering manufacture defects.

What do I do if product is defective, damaged or is missing parts?

Follow instructions above if it’s an LTL shipment. If it’s truckload or container we invite you to fill out our merchandise claim form here, or take photos of the damages and send them and a description to We have replacement parts we can send you quickly. This must be claimed within 90 days of receipt of merchandise. In the case that something is a manufacture defect we will send you a replacement on the next order.

Product Design & Manufacturing

Can I order a single American Homestead Furniture piece?

Yes! We offer DTC and will-call orders with no minimum order quantity after your minimum opening order of $2,000.

Are your products manufactured overseas?

Yes! We are proud to partner with a diversified portfolio of largely overseas factories.

Can I special order or customize product?

Yes! American Homestead Furniture utilizes large-scale product runs to deliver the best value. To accommodate custom orders and designs, minimum order quantities can be worked out with our design team. Complete our custom order request form and a member of our design team will reach out to discuss.

Do you charge fees for custom product design work?

No. Our goal is to help improve our retail members ability to deliver an amazing experience.

Does the price for products include all fees?

While the wholesale price for product includes tariffs, drayage and interim warehousing, the freight to customer is not included and varies by purchase type (FOB, truckload, LTL).

What are the different pricing tiers and what do they mean?

FOB means Free on Board – We cover freight up to the port of destination. The member covers the Ocean freight and drayage. We will absolutely help with the procurement of efficient and cost effective Ocean and Drayage freight as requested. Truckload means you can select whatever product lineup you desire to create a 53′ truckload that we ship to you. LTL means Less Than Truckload. In this method we will palletize a single or multiple sofas. Typically after you have ordered more than 5 sets you are better off just getting a partial or whole truckload.

What is the lead time on special orders or container orders?

We are industry leading in this. From order to delivery to your door on containers we are 90 days. From idea to creation/delivery to your door on a custom order we are 120 days.

Is all product in stock and ready to ship?

Yes. We stock all of these models stateside so you can fulfill quickly.

What is your MAP policy?

American Homestead Furniture does not enforce a MAP pricing. We’re not here to tell you how to run your business. We want velocity in whatever way makes sense for you.

How can I request American Homestead Furniture photography?

Visit the marketing tab on the tool bar for access to a full range of images, product information and configuration tear sheets, and social media assets.

How can I request a current catalog of lookbook?

You can use Contact Us form to submit your information so we can send a catalog right out to you.

Can I use American Homestead Furniture images and videos for my social media posts?

Yes. Any marketing assets provided on can be downloaded and posted to social media, and used for wedbsite and advertising. Please feel free to mention or tag us on socials!

Accounting & Payments

What forms of payments do you accept?

We accept payment by credit card, including American Express, Visa, Discover and Mastercard (3% fee applies). If you wish, you may also pay by wire transfer or ACH.

How do I make a wire transfer?

Instructions for making a wire transfer can be found here.

How do I add/edit/delete credit cards I have on file?

Once initial Account Profile has been completed, you may contact Member Experience to modify payment information on file. Call (000) 000-0000 or email

When will you charge my credit card?

Your credit card will not be charged upon placing your order. It will be charged once your items are in stock, a freight quote has been approved, and product ships.

How can I find the status of my order?

Please email with your order number for an accurate and prompt status update.